Shipping Information

• For pre-order items, the shipping start date may vary due to the production schedule. Please check the shipping start date before placing an order.
• When multiple products are ordered together, items will be shipped sequentially based on the latest shipping date among the products.
• Refunds or reshipment are not provided for items incorrectly delivered due to the customer's mistake.

Cautions for Exchanges/Returns

• For printed materials (e.g., photo cards), minor dents, scratches, or pressure marks (5mm or less) are not eligible for exchange or return (applies to both front and back sides).
• Scratches or damage of OPP, sealed, or any kind of packages which protects the item are not eligible for exchange or return.
• Product colors may vary compared to the actual color depending on monitor specifications.
• Event gifts or special perks are custom-made products, and thus they may not be eligible for exchange or return.
• Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
• Pre-order products, sale items, and items such as CD/LP albums that are marked as non-exchangeable or non-refundable in the product details page, or items the product's value has significantly decreased to the point where resale is difficult due to the passage of time (e.g., removal of product barcode, repairs) are not eligible for return.
• There may be additional precautions for specific products, so please check the product information.
• For further informaition, please use the 1:1 inquiry for accurate responses.